Kenneth was a great service representative. He helped us order a mirror that had gotten broken on our truck.
Kenneth was a great service representative. He helped us order a mirror that had gotten broken on our truck.
Kenneth Johnson and his department are outstanding. Assisted my granddaughter this past Saturday morning. Forever grateful. Wife and I are 4 hours away; Kenneth Johnson thanks again !
Kenneth Johnson is the man! Always trust him to help me with my auto service.
Kenneth Johnson is the man! Always trust him to help me with my auto service.
I called late on a Wednesday evening just at closing time but Kenneth still answered the phone. I’m so glad he did because I was stranded because my brake lines burst leaving me no brakes. He made sure that I was the first customer the next morning so I could get to La Follette, TN for work. THANK YOU KENNETH FOR A GREAT JOB!!
I called late on a Wednesday evening just at closing time but Kenneth still answered the phone. I’m so glad he did because I was stranded because my brake lines burst leaving me no brakes. He made sure
Kenneth Johnson did a great job under difficult circumstances when a piston broke during the test drive after the maintenance. He was very help and did his best to keep the price down and was able to give me a substantial saving over the price that was coming up during the troubleshooting effort. He sent pictures to Ford to see if they could explain how this could have happened. Also had an interment problem with a fuse that show up after taking the car. They sent a tow truck to get my car from the side of the road. Took it back and did a test drive 3 times to get it to fail. They could have just as easily said could not find an issue the first two times and given the car back to me and I would have encountered the problem again after leaving the dealership. I was impressed that they did not give up on it and got it resolve. So again, very impressed on how they worked with me and handled this very difficult and unfortunate situation. I would take my car back to them based on this effort.
Kenneth Johnson did a great job under difficult circumstances when a piston broke during the test drive after the maintenance. He was very help and did his best to keep the price down and was able
Each time I come in with various issues, ie object in tire, car stuck in Spanish, etc., I always am helped within a timely manner, with or without an appointment. This last visit involved my phone and GPS not working. I left my car and Kenneth called me around noon the next day to say it was ready. As I was leaving, I realized I had to reset some things and being tech challenged, I was concerned to say the least. Kenneth very graciously helped me with it and in the process of leaving, advised me a I needed an oil change and made an appointment the next day. The efficiency, friendliness, helpfulness and workmanship are the reasons I come to Marshall Mize for service and sales.
Very professional service. Kenneth explained the details of my car’s issue and price points for parts and labor along the way. Good communication.
Very professional service. Kenneth explained the details of my car’s issue and price points for parts and labor along the way. Good communication.
Kenneth Johnson is my go to guy, takes care of whatever we need, he is very polite and cordial with the customers
Kenneth Johnson is my go to guy, takes care of whatever we need, he is very polite and cordial with the customers
Kenneth got us in quickly and took great care of us, unbelievable service! We didn't have an appointment, but had an emergency flat tire and had it towed there and he took great care of us
Kenneth got us in quickly and took great care of us, unbelievable service! We didn't have an appointment, but had an emergency flat tire and had it towed there and he took great care of us
Kenneth got us in quickly and took great care of us, unbelievable service! We didn't have an appointment, but had an emergency flat tire and had it towed there and he took great care of us
Kenneth Johnson is my go to guy, takes care of whatever we need, he is very polite and cordial with the customers